Talk To A Real Person
No call centre. No automated email replies. When you contact BSS, you reach someone who knows the organisation — usually Chris.
Head Office
901b La Trobe Street
Delacombe VIC 3356
Visits by appointment
Send A Message
For anything that doesn't fit the paths above. We'll respond within one business day.
Tell Us What's Wrong — Or What's Right
We take complaints and feedback seriously. You can submit directly or anonymously.
Your right to complain is protected. You can also contact the NDIS Quality and Safeguards Commission directly at any time:
Report A Driving Concern
A dedicated form for reporting concerns specifically about a BSS driver, vehicle, or transport shift. Anonymous option available.
If this is an active safety emergency, call 000 first.
This form is for post-incident reporting. For an accident in progress, immediate injury, or criminal behaviour, contact emergency services first — then submit this form.