No call centre. No automated email replies. When you contact BSS, you reach someone who knows the organisation — usually Chris.
901b La Trobe Street
Delacombe VIC 3356
Visits by appointment
Support coordinator, LAC, plan manager, family member, or participant looking to start services.
Go To ReferralsSupport worker, team leader, or other disability sector roles. Apply or send an Expression of Interest.
Go To CareersQuestion about our services, NDIS registration, or anything else — use the form below or call us directly.
General EnquirySomething you're unhappy with, or feedback you want us to hear? We take this seriously and offer an anonymous option.
Complaint & FeedbackSpecific concern about a BSS driver, vehicle, or transport shift? Use the dedicated driving report form — anonymous option available.
Driving ReportFor anything that doesn't fit the paths above. We'll respond within one business day.
We take complaints and feedback seriously. You can use the form below to submit feedback directly, or submit anonymously if you'd prefer.
Your right to complain is protected. You can also contact the NDIS Quality and Safeguards Commission directly at any time:
A dedicated form for reporting concerns specifically about a BSS driver, vehicle, or transport shift. Treated with the same seriousness as any complaint. Anonymous option available.
If this is an active safety emergency, call 000 first.
This form is for post-incident reporting. For an accident in progress, immediate injury, or criminal behaviour (e.g. suspected drink driving), contact emergency services first — then submit this form.
We do. If it's urgent, or if you'd rather talk than type — call us.