Specialist support,
delivered like family.
For complex needs and behaviours of concern — by trained, consistent people who stay long enough to really know you.
- 4+ years delivering
- 32 dedicated staff
- 7 days a week
- $0 out-of-pocket
We support the people other providers turn away — and we do it properly.
Many of our participants have high-intensity support needs: behaviours of concern, complex medication regimes, active behaviour support plans, restrictive practice authorisations. Supporting them well takes training, consistent staff, structured environments — and the systems to back it all up.
That's what BSS is built for. Our purpose-built La Trobe Street hub runs on documented behaviour support, active risk management and 2:1 supports where they're needed — with honest, detailed reporting to families and coordinators.
Read about our approachStep inside the La Trobe Hub
A cinema room. A full working kitchen. An art studio, gaming room, sensory spaces — and individual rooms set up around the participants who use them. This is where our day program, group activities and complex supports live.
Take the tour
How we support you
From specialist complex supports to 1:1 community access and group programs — tailored to each participant's goals and NDIS plan.
1:1 Community Access
Individualised support to get out, build skills, and participate in the community — the gym, social groups, appointments, independent travel.
Learn more →
Group Programs
Structured group activities from our La Trobe Street hub and out in the community. Social connection, life skills, and shared experiences. No out-of-pocket costs.
Learn more →
High Intensity & Complex Supports
Specialist support for participants with behaviours of concern, high medical needs, or complex care — delivered by trained staff in controlled environments.
Learn more →
Transport
Door-to-door transport to BSS services, community activities, and appointments. Fleet vehicles, pre-start inspections, trained support workers.
Learn more →
Short-Term Accommodation
Overnight and short-stay accommodation, and supported getaway trips, through in-home arrangements and planned stays. A break for families, quality support for participants.
Learn more →
Daily Living & Capacity Building
Support with daily routines and skill development toward independence — cooking, budgeting, personal care, travel training, community navigation.
Learn more →Why families choose us
Specialist in complex supports
Behaviours of concern, high medical needs, restrictive practices — we have the training, environments and systems for participants who need more.
No out-of-pocket costs
All group activities, short stays and holiday trips are fully NDIS-funded. No invoices, no surprises, no family co-payments.
Consistent staff
Familiar faces rostered deliberately — the same workers who know each participant's routines, triggers and goals. Not random casuals.
Family-run, locally rooted
Director-led and Ballarat-based. Our staff live in the same community as the people they support — and it shows.
Find us across Ballarat
Purpose-built spaces for connection, growth, and specialist support.
Head Office & High Intensity Hub
Purpose-built environment for complex supports, day programs, and centre-based group activities.
Community & In-Home
Support delivered across Ballarat and surrounding areas — participants' homes, community venues, local groups and programs.
Reviews from our community
Real reviews from Google — families, participants, and professionals who work with BSS.
See what we've been up to
Day program adventures, weekend outings, holiday escapes — a glimpse of life at BSS.
Ready to talk?
Whether you're a participant, a family member, or a support coordinator making a referral — we'd love to hear from you.
Free games to play
A whole shelf of calming, sensory and thinking games we use with our participants — bubble pop, a breathing buddy, a pop-it fidget, a sound pad and more. Free to play, right in your browser, no login needed.