Specialist support,
delivered like family.
For complex needs and behaviours of concern — by trained, consistent people who stay long enough to really know you.
- 4+ years delivering
- 26 dedicated staff
- 7 days a week
- $0 out-of-pocket
We support the people other providers turn away — and we do it properly.
Many of our participants have high-intensity support needs: behaviours of concern, complex medication regimes, active behaviour support plans, restrictive practice authorisations. Supporting them well takes training, consistent staff, structured environments — and the systems to back it all up.
That's what BSS is built for. Our purpose-built La Trobe Street hub runs on documented behaviour support, active risk management and 2:1 supports where they're needed — with honest, detailed reporting to families and coordinators.
Read about our approachHow we support you
From specialist complex supports to 1:1 community access and group programs — tailored to each participant's goals and NDIS plan.
1:1 Community Access
Individualised support to get out, build skills, and participate in the community — the gym, social groups, appointments, independent travel.
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Group Programs
Structured group activities from our La Trobe Street hub and out in the community. Social connection, life skills, and shared experiences. No out-of-pocket costs.
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High Intensity & Complex Supports
Specialist support for participants with behaviours of concern, high medical needs, or complex care — delivered by trained staff in controlled environments.
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Transport
Door-to-door transport to BSS services, community activities, and appointments. Fleet vehicles, pre-start inspections, trained support workers.
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Short-Term Accommodation & Respite
Overnight and short-stay respite at our Gleno Court facility (opening mid-2026) and through in-home arrangements. A break for families, quality support for participants.
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Daily Living & Capacity Building
Support with daily routines and skill development toward independence — cooking, budgeting, personal care, travel training, community navigation.
Learn more →Why families choose us
Specialist in complex supports
Behaviours of concern, high medical needs, restrictive practices — we have the training, environments and systems for participants who need more.
No out-of-pocket costs
All group activities, respite programs and holiday trips are fully NDIS-funded. No invoices, no surprises, no family co-payments.
Consistent staff
Familiar faces rostered deliberately — the same workers who know each participant's routines, triggers and goals. Not random casuals.
Family-run, locally rooted
Director-led and Ballarat-based. Our staff live in the same community as the people they support — and it shows.
Find us across Ballarat
Purpose-built spaces for connection, growth, and specialist support.
Head Office & High Intensity Hub
Purpose-built environment for complex supports, day programs, and centre-based group activities.
Gleno Court
Dedicated Day Program and Short-Term Accommodation respite space — expanding BSS's capacity in Ballarat.
Community & In-Home
Support delivered across Ballarat and surrounding areas — participants' homes, community venues, local groups and programs.
Reviews from our community
Real reviews from Google — families, participants, and professionals who work with BSS.
See what we've been up to
Day program adventures, weekend outings, holiday escapes — a glimpse of life at BSS.
Ready to talk?
Whether you're a participant, a family member, or a support coordinator making a referral — we'd love to hear from you.