NDIS Registered Provider Β· Ballarat

Specialist Support. Genuinely Delivered.

Ballarat Support Services is an NDIS-registered provider across Ballarat, specialising in complex supports and behaviours of concern β€” delivered by trained, consistent staff who stay long enough to know every participant.

1,400+
Support Hours Per Fortnight
26
Dedicated Staff
$0
Out-of-Pocket for Groups
Our Specialty

Built For Complex Support Needs

Many of our participants have high-intensity support needs β€” behaviours of concern, complex medication regimes, active behaviour support plans, restrictive practice authorisations. Supporting them well takes training, consistent staff, structured environments, and the systems to back it up. That's what BSS is built for.

Prevention first We understand what drives behaviour β€” not just react to it.
Consistency of staff Participants with complex needs get familiar faces, rostered deliberately.
Incident reporting that works Every incident documented, reviewed, and reported β€” no gaps.
Direct communication Honest, detailed reporting to families and support coordinators.
Read About Our Approach
High Intensity Hub

Purpose-built for specialist supports

Our La Trobe Street hub is a structured, professional environment designed from the ground up for participants who need more β€” consistent staffing, documented behaviour support plans, active risk management, 2:1 supports where needed.

901b La Trobe Street, Delacombe VIC

Our Services

How We Support You

From specialist complex supports to 1:1 community access and group programs β€” tailored to each participant's goals and NDIS plan.

1:1 Community Access β€” participant in the rose garden

1:1 Community Access

Individualised support to get out, build skills, and participate in the community β€” the gym, social groups, appointments, independent travel.

Learn More β†’
Group program lunch outing

Group Programs

Structured group activities from our La Trobe Street hub and out in the community. Social connection, life skills, and shared experiences. No out-of-pocket costs.

Learn More β†’
High Intensity support

High Intensity & Complex Supports

Specialist support for participants with behaviours of concern, high medical needs, or complex care β€” delivered by trained staff in controlled environments.

Learn More β†’
Accessible transport activity

Transport

Door-to-door transport to BSS services, community activities, and appointments. Fleet vehicles, pre-start inspections, trained support workers.

Learn More β†’
Short-Term Accommodation respite

Short-Term Accommodation & Respite

Overnight and short-stay respite at our Gleno Court facility (opening mid-2026) and through in-home arrangements. A break for families, quality support for participants.

Learn More β†’
Participant and staff cooking together

Daily Living & Capacity Building

Support with daily routines and skill development toward independence β€” cooking, budgeting, personal care, travel training, community navigation.

Learn More β†’
View All Services
Why BSS

Why Families Choose BSS

🎯

Specialist In Complex Supports

Behaviours of concern, high medical needs, restrictive practices β€” we have the training, environments, and systems to support participants who need more.

πŸ’œ

No Out-of-Pocket Costs

All group activities, respite programs, and holiday trips are fully NDIS-funded. No invoices, no surprises, no family co-payments.

πŸ“

Family-Run, Locally Rooted

Director-led and Ballarat-based. Our staff live in the same community as the participants they support β€” and it shows.

Our Locations

Find Us Across Ballarat

Purpose-built spaces for connection, growth, and specialist support.

Head Office exterior

Head Office & High Intensity Hub

Purpose-built environment for complex supports, day programs, and centre-based group activities.

901b La Trobe Street, Delacombe VIC 3356
Opening Mid-2026
Gleno Court render

Gleno Court

Dedicated Day Program and Short-Term Accommodation respite space β€” expanding BSS's capacity in Ballarat.

Cardigan, VIC Β· Opening mid-2026
Community support

Community & In-Home

Support delivered across Ballarat and surrounding areas β€” participants' homes, community venues, local groups and programs.

Ballarat & surrounding region
What Families & Coordinators Say

Reviews From Our Community

Real reviews from Google β€” families, participants, and professionals who work with BSS.

β˜…β˜…β˜…β˜…β˜…
"My sister loves going to the group. She has amazing fun time with the amazing staff and support. Shae and Chris are great people who know what they are doing. I highly recommend them! And the program."
C
Chloe Penman Family of participant Β· Google Review
β˜…β˜…β˜…β˜…β˜…
"Ballarat Support Services have taken great care of my husband, who has MS, for over 2 years now. They show respect, patience, and genuine care β€” they're incredible to deal with."
D
Donzie J Family Β· Google Local Guide
β˜…β˜…β˜…β˜…β˜…
"I've always found Ballarat Support Services to be extremely knowledgeable and a client-focused organisation who is continually putting the needs of their clients first."
S
Sunny Kumar Professional Β· Google Review
Latest From BSS

See What We've Been Up To

Day program adventures, weekend outings, holiday escapes β€” a glimpse of life at BSS.

See More On Instagram

Ready To Talk?

Whether you're a participant, a family member, or a support coordinator making a referral β€” we'd love to hear from you.