We accept referrals from participants directly, families, support coordinators, plan managers, LACs, hospitals, and other providers — including complex participant referrals.
Pick the path that matches your situation. All roads lead to a conversation — no automated filtering, no call centre.
Submit a participant referral. We can turn around an initial response and availability check within 2 business days. For complex supports, we'll arrange a conversation with the team lead directly.
Submit A ReferralLooking for support for a family member? Tell us what you're looking for — we'll have an honest conversation about whether BSS is the right fit, and what to do next.
Enquire For A Family MemberSelf-managed or plan-managed and looking for a provider? You don't need a coordinator to refer — you can contact us directly and we'll walk you through what's involved.
Enquire For YourselfDischarging a patient or transitioning a participant who needs specialist complex supports? Get in touch directly — we can discuss urgency, capacity, and handover requirements.
Call DirectlyWe respond within 2 business days — usually faster. A real person, not an automated email.
We talk through the participant's needs, goals, plan details, and whether BSS is the right fit. Honestly.
If we're a fit, we set up a service agreement, meet-and-greet with the support team, and confirm start dates.
First shift, first day, first program. Consistent staff, documented plans, honest reporting from day one.
Participants with high-intensity needs deserve providers with the experience, staff, and systems to support them well. If that's your participant, start the conversation here.
If you're referring a participant with behaviours of concern, restrictive practices in their BSP, complex medication regimes, a history that needs a steady provider, or high-intensity 2:1 support needs — this is exactly the work we specialise in.
We'll have an honest conversation with you about fit and capacity. If we're the right provider, we'll tell you. If we're not, we'll say that too and help point you in the right direction where we can.
For urgent referrals (hospital discharge, safeguarding situations, complex transitions), call 0411 963 244 directly.
The information below helps us prepare for our first conversation. You don't need to fill out everything — just what you know.