High Intensity Hub
A purpose-built environment at 901b La Trobe Street, Delacombe — designed from day one for participants who need structured, specialist support.
High Intensity & Complex Supports
Specialist support for participants with behaviours of concern, high medical needs, or complex care requirements — delivered by trained, experienced staff in controlled environments with documented behaviour support plans.
Our purpose-built High Intensity Hub at 901b La Trobe Street, Delacombe is designed for participants who need structured support, consistent staffing, and active behaviour management throughout the day.
- Behaviour support plan implementation
- Restrictive practice management
- Consistent rostering
- Complex medication administration
- Incident and near-miss reporting
- Risk assessment & management
- Two-staff (2:1) supports where needed
- Daily handover & shift documentation
Community Access & Social Participation
Individualised support to get out, build skills, and participate in the community — tailored to each participant's goals.
Whether that's catching the bus independently, going to the gym, attending a social group, or learning to manage money at the shops — our support workers are trained to work at the participant's pace.
- Social & recreational outings
- Travel training
- Gym & physical activity support
- Appointment & errand support
- Shopping & money management
- Club & group participation
Group Programs & Centre-Based Activities
Structured group activities run from our La Trobe Street hub and at community locations across Ballarat — social connection, life skills, physical activity, and community participation.
✓ Fully NDIS-funded. No out-of-pocket costs for participants or families.
- Weekday day programs
- Weekend & evening social groups
- Community outings & day trips
- Cooking, art & life-skills sessions
- Seasonal activities & events
- Supported holidays
Short-Term Accommodation & Respite
Overnight and short-stay respite — designed to give families and carers a break while providing participants with quality support in a safe, structured environment.
Delivered through our Gleno Court facility (opening mid-2026) and through in-home arrangements. Planned stays and short-notice arrangements both supported.
- Overnight & weekend stays
- In-home respite
- Planned & short-notice bookings
- 24/7 qualified staffing
- Medication management
- Behaviour support plan compliant
Daily Living & Personal Care
Assistance with daily routines — personal hygiene, meal preparation, household tasks, medication administration, and skill development toward greater independence.
- Personal care & hygiene
- Meal preparation & planning
- Household tasks & cleaning
- Medication prompting & administration
- Morning & evening routines
- Shared-living support
Accessible Transport
Door-to-door transport for participants accessing BSS services, community activities, and appointments.
Fleet vehicles maintained to fleet-management standards with mandatory pre-start inspections, kilometre tracking, and trained support workers behind the wheel.
- Activity & outing transport
- Medical appointment transport
- Family / social event transport
- Wheelchair-accessible vehicle access
- Pre-start safety inspections
- Trained, DWES-checked drivers
Capacity Building & Skill Development
Goal-oriented programs focused on building independence — the kind of skills that unlock a more self-directed life.
- Cooking & meal planning
- Budgeting & money management
- Personal care routines
- Social skills & relationships
- Travel training & navigation
- Employment & volunteering prep